Horizon is part of the end-user computing (EUC) division of Broadcom. The end-user computing (EUC) division of Broadcom transition from VMware-hosted systems to EUC-hosted systems in April and May 2024. Note:<\/strong> Ask the customer to collect the following logs depending on the issue being faced: https:\/\/kb.omnissa.com\/s\/article\/1017939<\/a> Note:<\/strong> If a VxRail customer has purchased an OEM-Horizon, the VxRail engineer should open an internal case with the Dell VMware DE team for further investigation. See the internal notes below this article.<\/p>\n\n\n\n Horizon Servers:<\/strong><\/p>\n\n\n\n Note:<\/strong> Enabling advanced debug logging only ensures that future events are logged at a high level of log granularity. Only enable logging above this when directed by VMware Support.<\/p>\n\n\n\n Horizon Composer Server:<\/strong><\/p>\n\n\n\n On the desktop, the folder VMware Unified Access Gateway:<\/strong><\/p>\n\n\n\n Note:<\/strong> Replace Horizon Agent:<\/strong><\/p>\n\n\n\n View Agent Linux:<\/strong><\/p>\n\n\n\n The script generates a tarball that contains the DCT bundle. For example:<\/p>\n\n\n\n The tarball is generated in the current working directory.<\/p>\n\n\n\n Windows View Client:<\/strong> On the Client desktop, the folder <\/p>\n","protected":false},"excerpt":{"rendered":" Instructions Starting May 06, 2024, if support is needed for the Horizon product, submit […]<\/p>\n","protected":false},"author":1,"featured_media":14889,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[387,1],"tags":[],"class_list":["post-14896","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-omnissa","category-vxrail-hci"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t
“This transition is part of our preparation to become a stand-alone entity.” See https:\/\/knowledge.broadcom.com\/external\/article?articleNumber=312833<\/a> and https:\/\/www.omnissa.com\/broadcoms-euc-division-embraces-its-future-as-a-standalone-business\/<\/a>
for more information.<\/p>\n\n\n\n
Collecting Horizon View log bundles.<\/p>\n\n\n\n
Collecting Horizon View log bundles<\/h3>\n\n\n\n
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vdm-sdct<\/code>\u00a0contains zipped log files with the date of generation in the filename.<\/li>\n\n\n\n\n
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vdm-sdct<\/code> contains zipped log files with the generation date in the filename.<\/p>\n\n\n\n\n
https:\/\/youruagfqdn.com:9443\/rest\/v1\/monitor\/support-archive<\/code><\/li>\n<\/ol>\n\n\n\nouruagfqdn.com<\/code> with the fully qualified domain name of your Unified Access Gateway appliance from a browser that can reach the admin portal.<\/p>\n\n\n\n\n
vdm-sdct<\/code>\u00a0contains zipped log files with the date of generation in the filename.<\/li>\n\n\n\n
More detailed examples are available here:\u00a0Configuring Logging in Horizon Agent Using the -A Option<\/a>.Notes:<\/strong>\n\n
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dct-debug.sh<\/code>\u00a0script.\u00a0sudo \/usr\/lib\/vmware\/viewagent\/bin\/dct-debug.sh<\/li>\n<\/ol>\n\n\n\nubuntu-12-vdm-sdct-20150201-0606-agent.tgz<\/pre>\n\n\n\n
In the Horizon Client window, from the Options menu, select Support Information, and in the dialog box that appears, click Collect Support Data.
From the command line, go to the directory below and run the command:<\/p>\n\n\n\nC:\\Program Files x86\\VMware\\VMware Horizon View Client\\DCT\ncommand: support.bat<\/pre>\n\n\n\n
vdm-sdct<\/code>contains zipped log files with the date of generation in the filename.
To enable advanced debug logging:<\/p>\n\n\n\n\n